Core Areas for Review for Mortgage Servicing Exams

If a user with an EIC profile is starting a Mortgage Servicing Exam and wants to include the standard core information requests, below are the areas for review to include:

  • Affiliates and Related Organizations
  • Appraisals
  • Bank Secrecy Act, Anti-Money Laundering, OFAC
  • Business Model and Organization Structure
  • Collections
  • Complaints
  • Compliance and Internal Routines and Controls
  • CSBS Nonbank Cybersecurity & IT Exam Programs
    Note: If the Enhanced Program will be used, the EIC must manually add the Enhanced exam procedures. See Adding a Procedure for instructions on how to add exam procedures to a SA.
  • Consumer Reporting
  • Error Resolution and Consumer Inquiries
  • Financial Condition - Asset Quality
  • Financial Condition - Capital Adequacy
  • Financial Condition – Earnings
  • Financial Condition – Liquidity
  • Financial Condition - Sensitivity to Market Risk
  • Foreclosures and Other Real Estate Owned
  • Information Sharing and Privacy
  • Loan File Review
  • Loss Mitigation, Early Intervention, and Continuity of Contact
  • Maintenance of Escrow Accounts and Insurance
  • Management and Board
  • Payment Processing
  • Policies and Procedures
  • Service Provider Oversight
  • Servicing and Loan Ownership Transfers
  • Training Program