Core Areas for Review for Mortgage Servicing Exams
If a user with an EIC profile is starting a Mortgage Servicing Exam and wants to include the standard core information requests, below are the areas for review to include:
- Affiliates and Related Organizations
- Appraisals
- Bank Secrecy Act, Anti-Money Laundering, OFAC
- Business Model and Organization Structure
- Collections
- Complaints
- Compliance and Internal Routines and Controls
- CSBS Nonbank Cybersecurity & IT Exam ProgramsNote: If the Enhanced Program will be used, the EIC must manually add the Enhanced exam procedures. See Adding a Procedure for instructions on how to add exam procedures to a SA.
- Consumer Reporting
- Error Resolution and Consumer Inquiries
- Financial Condition - Asset Quality
- Financial Condition - Capital Adequacy
- Financial Condition – Earnings
- Financial Condition – Liquidity
- Financial Condition - Sensitivity to Market Risk
- Foreclosures and Other Real Estate Owned
- Information Sharing and Privacy
- Loan File Review
- Loss Mitigation, Early Intervention, and Continuity of Contact
- Maintenance of Escrow Accounts and Insurance
- Management and Board
- Payment Processing
- Policies and Procedures
- Service Provider Oversight
- Servicing and Loan Ownership Transfers
- Training Program