SES Consumer Complaints Resources for Companies
Responding to consumer complaints related inquiries.
Thank you for your interest in the State Examination System (SES). SES is a one-stop-shop for financial services companies that brings a company’s entire engagement with state regulators onto a single platform, which in turn brings efficiencies to state supervision.
For a company to get access to SES to handle a consumer complaint or manage a state examination in the System, a state regulatory agency must first send a system enrollment request to the company. Unless a company receives a specific request from a state agency to enroll in SES, the company does not need to take action or any steps at this time.
Below is a set of resources available to companies to learn more about using SES to participate in consumer complaints.
Other resources
- A Tour of SES: A video that provides an overview of the system.
- Job Aid: Your First Complaint in SES: A guide to help you complete a complaint in SES..
- State Examination System (SES) Industry FAQs: Find answers to common questions about the system.
- SES Policies: Contains all SES policies and a glossary of terms.
- Enrolling a Company User for Exams or Complaints: A comprehensive guide for enrolling your company in SES.
- Information Sharing: Instructional video that provides information on concepts behind the system.
- SES System Releases: Information and tutorials about updates that have been made to the system.
- SES Email Notifications
- State Examination System Company Security FAQs
- State Examination System (SES) Hours of Operation
- Appendix A: SES URLs, Emails, & Requirements
- Appendix B: Initial Notification Emails