What Happens After You Enter a Complaint

After creating a complaint, SES assigns a unique identifier for each complaint, referred to as the Complaint ID.

About this task

To continue processing the complaint after entering it:

Procedure

  1. Navigate to the home page.
  2. Click the Complaint ID hyperlink for the complaint you created.
    Complaint ID hyperlink
  3. Continue to process the complaint by Sending an Information Request to the Company, Adding Research and Communication to a Complaint, or Entering Alleged Violations.
    Note: Agencies and companies can see different information in a complaint record. Certain fields are shared between the two different user types; others are only available to agency users. See More about Agency View vs. Company View of Complaint Record for more information.