Managing Company Users
Create, remove, and administer users for your
company, including third-party uers.
SES Company User Roles Summary of SES company user roles and permissions.
Creating a Company User The account administrator can create new users in SES for your company. Users can be employees of your company or third-party users, such as external consultants.
Removing a Company User The account administrator for your company can add or remove users for your company.
Third Party Users for SES Companies Information about the third party user (TPU) role that can be assigned to a user (external to the company) that is enlisted for assistance with supervisory activities (SAs) or consumer complaints (e.g., outside counsel, contractors, or consultants).
Managing Company User Accounts The Manage Users page includes the following actions: updating the user profile, updating roles and groups, resetting user passwords and unlocking user accounts.
Managing Company Email Domains You can manage the email domains associated with your company in SES. The system verifies your agency’s users’ information against the email domain entered in this section.
Assigning Company Contacts An SES Supervisory Activities (SA) contact and Complaints contact must be assigned.
Verifying Company Users Every 90 days, the account administrators, SA Contact, or Complaints Contact at each company must verify its users in SES. They are expected to review their company's existing users and remove access for anyone that no longer needs it.
Need More Help?
Agency users, please visit the Secure Portal
for phone and email contacts.Agency users should not call this number.
