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Supervisory Activities
Supervisory activities are used for examining and investigating companies.
SES Supervisory Activity Reports
SES has several reports that allow you to view staff workload, plan assignments, identify supervisory activities with no examiners assigned, and view the progress or status of supervisory activites and responses to information requests.
Viewing Agency Metrics
The Agency Metrics in SES provide a dashboard view of both your agency's activity and nationwide activity in SES.

Supervisory Activities
Supervisory activities are used for examining and investigating companies.
- SES Examinations and Investigations Resources for Agencies
  How to initiate and manage examinations and investigations of supervised companies.
- SES Examinations and Investigations Resources for Companies
  Responding to examinations and investigations in State Examination System (SES).
- Capturing Communications Between Agency and Company
  The Interactions page serves as a place where communication between the agency and company is captured. This includes emails, phone calls, meetings, physical mail and other miscellaneous forms of communication specific to the supervisory activity.
- SES Supervisory Activity Reports
  SES has several reports that allow you to view staff workload, plan assignments, identify supervisory activities with no examiners assigned, and view the progress or status of supervisory activites and responses to information requests.
  - Viewing Agency Metrics
    The Agency Metrics in SES provide a dashboard view of both your agency's activity and nationwide activity in SES.
  - Nationwide Reports
    The nationwide reports in SES contain nationwide supervisory activity information about all agencies except the user's own agency.
  - Viewing the New Supervisory Activity Progress Report
    After your agency has initiated a Supervisory Activity, you can access the New Supervisory Activity Progress Report to view the progress of all your initiated supervisory activities and what actions need to be taken to move the exam or investigation forward.
  - The Supervisory Activity Staffing Report
    The SA Staffing report gives you insight into your agency’s examiners’ availability and workload. This can help you to determine who should be a participant on upcoming supervisory activities (SAs) based on their availability.
  - Responding to an SA Access Request Using the Access Request Report
    Allowing another agency to access supervisory activities completed by your agency allows information about companies under supervision to be shared. To leverage or accept a Supervisory Activity conducted by your agency, another agency must first have access to the SA.
  - Accepting or Rejecting an Invitation to an SA Using the SA Invitation Report
    Staff users and staff directors can view the SA Invitation Report to view invitations to join supervisory activities (SAs) that your agency has sent or received.
  - Viewing the SA Acceptance and Leverage Report
    The SA Acceptance and Leverage Report displays the following: SAs that are in any status in the acceptance process, and SAs that are being leveraged from other agencies.
  - Viewing the SA IR Response Activity Report
    You can access the SA IR Response Activity Report to view the progress of all the information requests on your agency’s supervisory activities that have been responded to by the company.
  - Viewing the Document Retention Report
    Rather than navigating directly to a specific SA to manage document retention, you can use the Document Retention Report to view and manage SAs with upcoming or currently suspended document retention policies.
  - Viewing SA Reports
    SES has reports available containing data about your agency’s supervisory activities. Within the reporting tool, agency users will find metrics and graphs for supervisory activities with findings, as well as open and closed supervisory activities.

Viewing Agency Metrics

The Agency Metrics in SES provide a dashboard view of both your agency's activity and nationwide activity in SES.

About this task

The Agency Metrics provide agency users, primarily commisioners or leadership, a dashboard view of their agency's SES activity in comparison to nationwide use of the system, such as:

Open and Closed Supervisory Activities
Supervisory Activities by Business Type
SA Access Requests
Accepted and Leveraged SAs
Supervisory Activities by Scope Type
Open and Closed Complaints

Note: Complaints information is only available to users that are assigned a Consumer Complaints role. See SES Agency System Roles & Consumer Complaints Roles for more information.

Procedure

Click Agency Metrics on the Top Menu of the homepage.
Click any hyperlinked title or chart data to open a more detailed Drill Down view.
Optional: Click the View Nationwide Metrics toggle to compare your agency's SES activity to nationwide activity.

What to do next

Looking for information you need that is not available on the reports? Send an email to the SES Feedback Team at SESfeedback@csbs.org.

Need More Help?

Agency users, please visit the Secure Portal for phone and email contacts.
Company users should call the Call Center at 1-800-269-6189. Agency users should not call this number.