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Account Administration
User and record management, agency profiles, and staffing activity reports.
Managing Company Users
Create, remove, and administer users for your company, including third-party uers.
Managing Company User Accounts
The Manage Users page includes the following actions: updating the user profile, updating roles and groups, resetting user passwords and unlocking user accounts.
Unlocking a User's Account
If a user's SES account is locked, preventing the user from accessing SES, you can unlock the user's account if appropriate.

Account Administration
User and record management, agency profiles, and staffing activity reports.
- Managing Agency User Accounts
  Creating and managing user accounts, tracking user activity and workload, and managing the agency profile.
- Managing Company Users
  Create, remove, and administer users for your company, including third-party uers.
  - Creating and Removing Company Users
    The SES account administrator for your company is responsible for creating and removing users from your company's SES account. After creating a new account for a user, that user will need to complete Okta® activation for SSO.
  - Creating and Removing Third-Party Users
    The third-party user role can be assigned to a user that the company enlists for assistance with the SA (e.g., outside counsel, contractors, or consultants).
  - Managing Company User Accounts
    The Manage Users page includes the following actions: updating the user profile, updating roles and groups, resetting user passwords and unlocking user accounts.
    - Updating a User's Profile
      A user's profile includes the user's name and contact information.
    - Updating Company User Roles
      The roles assigned to each user determine the user's access to the SES system and what tasks the user can perform. The User Roles page also allows you to grant access to Consumer Complaints for the user.
    - Resetting a User's Password
      Reset the password for a user who has lost or forgotten his or her SES account password.
    - Unlocking a User's Account
      If a user's SES account is locked, preventing the user from accessing SES, you can unlock the user's account if appropriate.
    - Resetting a User’s Multi-factor Authentication (MFA)
      Multi-factor authentication is required for access to SES. Use this procedure to reset a user's MFA if required.
  - Managing Company Email Domains
    You can manage the email domains associated with your company in SES. The system verifies your agency’s users’ information against the email domain entered in this section.
  - Assigning Company Contacts
    An SES Supervisory Activities (SA) contact and Complaints contact must be assigned.

Unlocking a User's Account

If a user's SES account is locked, preventing the user from accessing SES, you can unlock the user's account if appropriate.

Procedure

Click Manage Users on the homepage.
Click Manage Users in the top right.
Search for the desired user.

Important: You must click Search. Pressing the Enter key does not generate search results.
Select the name of the user whose profile you want to update.
Select Unlock Account.
Click Next.
Click Unlock Account > Close.

Need More Help?

Agency users, please visit the Secure Portal for phone and email contacts.
Company users should call the Call Center at 1-800-269-6189. Agency users should not call this number.